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Update by user Jan 14, 2016

The refunded me the purchase price after it was found that one of the struts was defective and they had changed their return policy so that items could not be shipped back to them from Canada.

Original review posted by user Dec 02, 2013

My issue is with order XXXXXXX placed on 11/11/13. As you can see it has not been delivered in it's entirety, I am awaiting one of the rear shocks. I was expecting this shock (part of the set ordered on this order) to be delivered before or by this past weekend based on the fact that the other three units arrived last week. Although it would appear that the last shock is within the allowed 11 business days time frame which I find excessive given that the order was not shipped until late on the 13th. I have concerns as to why FedEx was not able to keep the items together, why they tried to deliver to UPS on Saturday when they were closed, why, the last item appears to have been sitting since Thursday in Concord CA before being attempted to be delivered, why you are using two different carriers which causes delays an create more opportunity for issues and overall why it has taken more than two weeks from time of order to get all the parts? I did call into your customer service a earlier today to voice my concerns and did not get any resolution. After initially erroneously being told that my order had been delivered, then being told that the item is going to arrive today after I already explained that I have reviewed the tracking information and have been reviewing for that last two weeks did not make a good impression. To add insult to injury both the front struts boxes have damage to both the manufacturer's box and the shipping box, see below. There doesn't appear to any damage but I won't know until the mechanic attempts to install them. Which by the way was supposed to be done this past Saturday. As it snowing here in Canada automotive service providers are very busy with winter tire change overs and harsh weather preparation. There are no do it yourself places to speak of and my current garage doesn't have room to safely jack the vehicle so I must have them installed. I specifically ordered from you as I wanted the Gabriel units, paying what I would consider a lot for shipping only to have have shipping problems. I ordered a much larger and much heavier order at parts provider that actually arts and received them a few days after I ordered them via UPS for around the same amount of shipping cost. I wanted to order everything from one provider but could not due to you not having the other suspension parts. I had to ask twice via email why this was so which I found very strange given that you supposedly are "America's largest and fastest growing online retailers of specialized automotive products! only to be told that you don't stock parts. I understand that you don't directly control the shipping but you do or should control what providers are used, keep track of your shipment exceptions and follow-up with them to ensure that something is done to correct it if possible. I simply want to know why the delays, if an act of God, okay understood carry on, if something else then why have you not been ensuring that the shipper(s) are getting my delivery to me in an efficient manner and what do you plan to do to rectify that failure if anything? I am taking time to document this so you will hopefully improve your monitoring and or choice of providers and methods to hopefully improve your shipping service for the benefit of future customers.

Thank you for taking the time to express your displeasure with your recent AutoAnything experience. We appreciate your feedback, as it allows us to help identify potential improvements within our organization to prevent situations like this from happening again in the future. After reviewing the order it appears the items were shipped as available. We ship via FedEx within the US so we had them ship the boxes to UPS who does our Canadian orders. This is the cheapest way we have found so far for these orders. We are currently working on upgrading the process. We do show that the last shock was delivered on 11/26. Please call in if any of the items were damaged or if you have any other questions.

Thank you for taking the time to express your displeasure with your recent AutoAnything experience. We appreciate your feedback, as it allows us to help identify potential improvements within our organization to prevent situations like this from happening again in the future. After reviewing the order it appears the items were shipped as available. We ship via FedEx within the US so we had them ship the boxes to UPS who does our Canadian orders. This is the cheapest way we have found so far for these orders. We are currently working on upgrading the process. We do show that the last shock was delivered on 11/26. Please call in if any of the items were damaged or if you have any other questions.

On behalf of AutoAnything, please accept my apology for the level of service you received. We will use your input to improve before your next experience with AutoAnything.

Monetary Loss: $130.

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Anonymous
Dallas, Texas, United States #926243

Can you post this in a cliffs notes version?

Don't have time t oread the entire book.

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